When will I receive my order?

Standard Delivery:

All items are dispatched from our warehouse on the Gold Coast.  Depending on your location, you should allow 2-7 working days (from the time of dispatch) for your order, unless you are in South Australia, Western Australia, or regional areas where road freight takes 7-10 days.  All deliveries to private Post Office Boxes will be by Australia Post. Deliveries will only be delayed if the stock is not available at the time of purchase.  Orders are usually processed & dispatched within 24 hours. Please note, if your order consists of more than one item, there is no guarantee all items will be delivered on the same day. If you received part of your order, please check your tracking details for information on the remaining boxes. Some items may arrive a day or two later, so please be patient! If you need your order to arrive by a specific date, please call us. 

CLICK HERE TO CALCULATE DELIVERY TIMES

Express Delivery:

If you choose the Express Delivery option at checkout you will receive your order the next day, provided you order before 3pm and the item is being delivered to a business address.  Residential addresses may take two days using Express and Startrack Express is not available to PO Boxes. We use Australia Post for most Express Services.  Orders are usually processed & dispatched within 24 hours.  We do not process orders or ship them on weekends or Public Holidays. Deliveries will only be delayed if the stock is not available at the time of purchase. Next day delivery is not guaranteed. If trucks or planes are delayed you may not receive your Express order until the second day. We take no responsibility for any freight delays. If you specify a PO Box for Express Delivery, delivery will be made by Australia Post Express Post. If you have an urgent requirement, please let us know, as we will do everything possible to meet your objective.

International Deliveries:

We can ship anywhere in the world, however additional shipping costs are applicable for orders outside Australia. International shipping is by Australia Post. Shipping Estimates can be obtained in the cart. You can select from a range of shipping options at the checkout.  Please note International Customers are not charged GST (Goods & Services Tax).

Back-orders:

Back orders (out of stock & pre-order) items can take 2 - 8 weeks to be dispatched.  Whilst we try hard to keep all products in stock, sometimes we do run out!  Please be patient! 

Please feel free to call us on 1800 888 911 if you want to confirm stock availability and delivery times.

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